Terms and Conditions

Warranty

Motherboards Direct offers a 1 year warranty on all its products including components and systems.  If your system or component fails within 1 year of invoice date, Motherboards Direct will repair or replace the defective product.  Due to rapid changes in the industry, Motherboards Direct reserves the right to make substitutions if a replacement is necessary.  All substitutions will be of equal or greater value.

Any components not purchased from Motherboards Direct added in after the initial assembly of a system will not be covered or supported.  However, adding components to the system after the invoice date does not void your warranty.

Warranty is void if serial numbers, receiving numbers, product stickers, or manufacturing seals have been removed, altered or tampered with.  Warranty is void if mishandling, improper use, or defacing of the product that would normally void a manufacturer’s warranty has occurred.  Products damaged due to improper or inadequate packaging when returned for RMA purposes are not granted warranty coverage.  Warranties do not cover customer induced damage and damage due to external causes including accident, abuse, misuse, problems with electrical power, usage not in accordance with product instructions and failure to perform preventative maintenance.  Any items that are physically damaged, written on or altered/ rework in any way will not be covered under warranty.  Motherboards Direct is not responsible for loss or integrity of data on customer’s hardware.

Return Process

If you need to return any product, a valid RMA number is required.  To obtain an RMA number contact our technical support department at 877-520-8598.  After an RMA is issued the product must be returned no later than 15 days from the issue date of that RMA.  Any product received without a valid RMA number will be refused.  The cost of shipping a returned of defective product is the responsibility of the customer.  The RMA shipments should be sent to:  Motherboards Direct, 2208 Landmeier Road, Elk Grove, IL 60007.

Money Back Guarantee

If for any reason your are not satisfied with the product, you may return it to us and obtain a credit or refund excluding shipping and handling charges and any restocking fees as appropriate.  To qualify you must return the product and any accompanying reference manual, media or other associated documentation within 25 days of shipment.  Opened Software does not qualify for the money back guarantee.  Motherboards Direct reserves the right to charge a 15% restocking fee.

Lifetime Toll Free Technical Support

If there is a problem with the product you purchase, you should refer to the user’s manual, or manufacturer’s web site for assistance.  If this does not resolve problem Motherboards Direct offers you a lifetime toll-free Technical Support. 

Purchase Orders

Motherboards Direct accepts Purchase Orders from Government Agencies, Schools, and qualified corporate customers.  Call toll free 877-520-8598 for more information.